Returns

30-day returns. This does not affect your statutory rights.

30-day returns

You can return an unused instrument within 30 days of delivery. It must be in its original packaging with all accessories (probes, calibration solutions, cases, cables, manuals). Return postage for change-of-mind returns is paid by the customer.

How to return

1. Email support@ekodeluxe.co.uk with your order number and the reason for the return (for a fault, include a photo or short video).
2. We will reply with return instructions.
3. Send the item to our UK returns centre: Unit 1, Skyport Drive, Summit Centre, Harmondsworth, Heathrow, London UB7 0LJ, UK.
4. Refunds go to your original payment method within 14 days of us receiving the item. The money usually reaches your account within 3–5 working days after that.

Consumables

Unopened consumables can be returned within 30 days. Items sealed for hygiene reasons (such as probe covers and test strips) cannot be returned once opened.

Faulty items

UK consumer rights apply. If your instrument is faulty or not as described, you can return it at any time. Your rights under UK consumer law are not affected by anything in our policies.

Send us a photo or video and we'll ship a free replacement. Prefer a refund? Return it to our UK returns centre. We'll cover return postage for faulty items.

Faulty outside the UK? Send a photo or video and we'll ship a free replacement. No need to send it back.

To report a fault, email support@ekodeluxe.co.uk with your order number, a description of the problem and a photo or video.

Contact

Contact: Linali
Phone: +44 7957 895369
Email: support@ekodeluxe.co.uk
UK returns centre: Unit 1, Skyport Drive, Summit Centre, Harmondsworth, Heathrow, London UB7 0LJ, UK